Glossary

Core Terms

HEAT : Heatmap for Effort and Agile Tracking — workplace foraging framework for effort visibility

Intensity : Cognitive load multiplier (x1 to x10), not time duration

Pain Streak : Consecutive days working on same difficult task — burnout early warning signal (🔥)

Bus Factor : Number of people who must be "hit by a bus" before project fails — measures knowledge concentration risk

Shadow Work : Support, Config, Patches, coordination overhead — invisible capacity consumption

KTLO : "Keep the Lights On" — maintenance work vs innovation (from Google SRE)

Context Switching Tax : Productivity loss from task interruption (15× actual interruption time — Microsoft Research)

Sidecar Architecture : Integration pattern where HEAT reads from existing PM system without modifying it